Abstracts – Browse Results

Search or browse again.

Click on the titles below to expand the information about each abstract.
Viewing 10 results ...

Brunet, M, Motamedi, A, Guénette, L and Forgues, D (2019) Analysis of BIM use for asset management in three public organizations in Québec, Canada. Built Environment Project and Asset Management, 9(01), 153–67.

Che Ibrahim, C K I, Mohamad Sabri, N A, Belayutham, S and Mahamadu, A (2019) Exploring behavioural factors for information sharing in BIM projects in the Malaysian construction industry. Built Environment Project and Asset Management, 9(01), 15–28.

Duryan, M and Smyth, H (2019) Service design and knowledge management in the construction supply chain for an infrastructure programme. Built Environment Project and Asset Management, 9(01), 118–37.

Fuentes, M E (2019) Co-creation and co-destruction of experiential value: a service perspective in projects. Built Environment Project and Asset Management, 9(01), 100–17.

Hassanain, M A, Aljuhani, M, Sanni-Anibire, M O and Abdallah, A (2019) Interdisciplinary design checklists for mechanical, electrical and plumbing coordination in building projects. Built Environment Project and Asset Management, 9(01), 29–43.

Kannimuthu, M, Raphael, B, Palaneeswaran, E and Kuppuswamy, A (2019) Optimizing time, cost and quality in multi-mode resource-constrained project scheduling. Built Environment Project and Asset Management, 9(01), 44–63.

Lim, T, Porras-Alvarado, J D and Zhang, Z (2019) Pricing of highway infrastructure for transportation asset management. Built Environment Project and Asset Management, 9(01), 64–79.

Murphy, M and Eadie, R (2019) Socially responsible procurement. Built Environment Project and Asset Management, 9(01), 138–52.

Smyth, H, Duryan, M and Kusuma, I (2019) Service design for marketing in construction. Built Environment Project and Asset Management, 9(01), 87–99.

  • Type: Journal Article
  • Keywords: Service experience; Service-dominant logic; Service provision; Business development management; Co-created value; Marketing and service design;
  • ISBN/ISSN: 2044-124X
  • URL: https://doi.org/10.1108/BEPAM-04-2018-0061
  • Abstract:
    Project execution is dependent upon management support from the firm. The purpose of this paper is to examine the extent to which main contractors and supply chain members design their service provision in order to enhance the service experience. Marketing and service design (SD), theorized in terms of business development management, are examined to assess their effect upon service experience during project execution. Design/methodology/approach An interpretative methodology was used to identify patterns and significant factors perceived through the lens of business development managers in ten main contractors. Findings Main contractors provide a systems integration service, yet service provision was found to be limited and was frequently stated as “off the radar.” Clients are realizing sub-optimal value in service experience, and users and other societal stakeholders are realizing sub-optimal value in context during use. Research limitations/implications There is a need to address marketing and SD research to offer prescriptive guidance to practitioners, in particular using knowledge management as lever for improvement. Social implications Society is in receipt of sub-optimal facilities and therefore both socially falls short of meeting well-being and policy goals, and economically under-performs. Originality/value Contributions are made to the marketing and management theory on project markets where selling occurs ahead of provision. Scant support for construction marketing; a lack of the guidance on managing interactions in co-creating value; and the absence of SD among leading main contractors to deliver value had been reported.

Zhou, H and Rezazadeh Azar, E (2019) BIM-based energy consumption assessment of the on-site construction of building structural systems. Built Environment Project and Asset Management, 9(01), 2–14.